Did you know that just a 0.38 star increase in a product’s review rating can boost it’s sales from mediocre to top-rated? Most sellers are aware that Amazon reviews are a major decision-making factor for customers, but how can they improve their ratings? One technique is to reach out to dissatisfied customers, try to find out what went wrong, and fix the situation, which might encourage them to remove the review. This is where Amazon Review Order Matching comes in.

 

How to Perform Amazon Review Order Matching

Amazon doesn’t make it easy for you to find out who left you a review, so I’m going to show you a method for matching reviews to orders with 100% accuracy. If you don’t want to perform all these steps manually, Shopswain is offering it’s AMZ Reviewer Finder for free for a limited time only (update: this promotion ended on April 25th, 2018). This Chrome extension will automatically match Amazon reviews to orders for you, so be sure to check it out!

 

Before you start:

Our method relies on Amazon’s messaging system information, so you should set up an automated email sending tool to send emails to ALL your orders. Otherwise, you should message your customers directly.

 

Step 1: Go to the review page, and find the review you are interested in

From the product page, you can get to the review page by scrolling to the bottom of the review section and clicking on the “See all __ reviews” button.

Amazon Review Order Matching Step 1 - Reviews Page Link on Product Page

Use the search and filter functionality to find the review that you are looking for.

Amazon Review Order Matching Step 1 - Reviews Page Search and Filter Functionality

Search and filter functionality on the main review page

Click on the review title to go to the individual review page.

Amazon Review Order Matching Step 1 - Individual Review Page Link in Review

 

Step 2: Find and record the review date

The review date can be found in the header section of the review.

Amazon Review Order Matching Step 2 - Review Date in Review

 

Step 3: Record the relevant product’s ASIN

Get the ASIN by copying the link address of the header on the individual review page, and then grab the ASIN query parameter from the link.

Amazon Review Order Matching Step 3 - Copy link address command on Review Page Link

Amazon Review Order Matching Step 3 - ASIN in Review Link

 

Step 4: Find the reviewer’s customer ID

First, click on the customer’s profile link.

Amazon Review Order Matching Step 4 - Customer Profile link in Review

Next, view the page source of the customer profile page.

Amazon Review Order Matching Step 4 - View page source button

In the page source, search for “customerID”.

Customer ID found in page source

Now that you have all the information necessary, you can start your order search.

 

Step 5: Log into Seller Central and go to the Manage Orders Page

Amazon Review Order Matching Step 5 - Manage Orders link on Seller Central homepage

 

Step 6: Go to Advanced Search Page

Amazon Review Order Matching Step 6- Advanced Search link on Manage Orders page

 

Step 7: Perform an Advanced Search to find relevant orders

On the Advanced Order Search page, fill in the ASIN that you found previously. Perform an exact order date search by specifying a date range. I like to specify a range that starts 3 months before the review date, and ends on the review date. Feel free to not include pending orders, and only look at shipped orders.

Amazon Review Order Matching Step 7 - Example Advanced Order Search query

 

Step 8: Gather all the order IDs that came up in the search

You should see a list of orders, that come with an order ID. Record all these order IDs.

Amazon Review Order Matching Step 8 - Order ID on Orders Search Result page

 

Step 9: Go to the Messaging platform in Seller Central

Amazon Review Order Matching Step 9 - Messages Page link on Seller Central homepage

 

Step 10: Check the orders to see if the customer IDs match

For each order, search your messages with the order ID.

Amazon Review Order Matching Step 10 - Message search with Order ID

Then, view the page source when the message pops up.

Amazon Review Order Matching Step 10 - View page source button

On the page source, search for the customer ID that you recorded previously. You can use press Ctrl-F to start searching.

Amazon Review Order Matching Step 10 - Customer ID found in page source

If you can’t find the customer ID in that page source, that means that order ID does not match with the customer ID, and you should continue trying the other order IDs on your list.

Once you’ve found the customer ID in a page source associated with an order ID, just go back to the original Messages page, and click on the order ID link on the right-side of the screen. Finally, you’ve found the right order!

Amazon Review Order Matching Step 10 - Order Page link on Message page

 

Can’t find the right order? It is important to realize that there are a couple of possibilities. Reviews that are not verified purchases may not have matching Amazon orders. Also, if there are other suppliers of the same product, the matching order may belong to them.

 

Don’t feel like going through all this trouble to match reviews to orders? Or afraid you might miss a match? Then check out our Shopswain AMZ Reviewer Finder Chrome extension. The extension adds a button beside all your reviews, and will perform all these steps automatically for you. Free for a limited time only (update: this promotion ended on April 25th, 2018)!

 

Happy Hunting!

-Gwen

 


8 Comments

Dorian Raeside · July 9, 2018 at 11:15 pm

Hello. impressive job. I did not anticipate this.

Vernetta Goretti · July 26, 2018 at 12:13 am

With thanks! Valuable information!

Anja Pecatoste · July 26, 2018 at 2:58 am

good stuff. I will make sure to bookmark your blog.

Tequila Reppond · July 27, 2018 at 6:19 pm

With thanks! Valuable information!

Lashon Russak · July 27, 2018 at 6:48 pm

With thanks! Valuable information!

Margart Schwanbeck · July 27, 2018 at 7:49 pm

With thanks! Valuable information!

Carey Sinner · July 27, 2018 at 8:07 pm

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